Refund policy

We want you to be completely delighted with your purchase. If, for any reason, your item is not exactly as expected, we offer a straightforward 14-day returns policy.

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition in which it was received and, where possible, using the original protective packaging provided.

To request a return, please contact us at info@barringtonandson.com. Once your request has been approved, we will provide return instructions. Unless the item is incorrect or has been damaged in transit, customers are responsible for the cost of return shipping. Returns should be sent to our premises in Sydney, Australia.

As each piece we offer is antique or vintage, signs of age and gentle wear should be expected and form part of its character. Any significant condition issues are described and photographed as accurately as possible before sale.

Damaged or Incorrect Items

Please inspect your order promptly upon arrival. If your item has been damaged during transit, is defective, or you have received the incorrect item, please contact us as soon as possible, preferably with photographs, so that we can resolve the matter quickly and fairly.

European Union Customers

If your order is delivered to the European Union, you have the right to cancel or return your purchase within 14 days of receiving it without providing a reason, in accordance with applicable consumer protection laws. Returned items must be in the same condition in which they were received and, where possible, returned using the original protective packaging.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original method of payment. Please allow up to 10 business days for the refund to be processed, although your bank or credit card provider may require additional time for the funds to appear in your account.

Where a return is made because you have changed your mind, original shipping charges, including any paid shipping upgrades, are non-refundable. Any import duties, taxes, customs charges or similar amounts paid directly by the customer to a carrier, customs authority or other third party are also not refundable by Barrington & Son. This does not affect any rights you may have under applicable consumer law.

If more than 15 business days have passed since your refund was approved, please contact us at info@barringtonandson.com.

If you have any questions before purchasing, we are always happy to provide additional photographs or information to help you buy with confidence.